About Olly Olly

Hi, we’re Olly Olly. We’re a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results.

We’re powered by curiosity. We’re curious about data, about facts, about the story behind the company, and about the people we’re trying to reach.

We play the long game. Keeping our client’s marketing needs our main priority is what makes us tick.

About The Role

The Account Coordinator role will be expected to work closely with the Account Management team and ensure that all administrative tasks are completed accurately and timely. They will need to have strong organizational skills, attention to detail, and the ability to prioritize tasks effectively. The position will require clear and timely communication with clients.

You're excited about this opportunity because you will…

Manage client communications for the Account Management team by responding to workable emails and speaking with clients when necessary
Organize client photos on Google Drive
Send emails to unresponsive clients to schedule a meetings and reschedule missed intro calls
Assist with verifying Google Analytics and other internal account links are working properly
Assist the Account Management team with tasks checklist for each client
Check on hold tasks, grade tasks, submit Account Manager task submissions, deep dive task submissions, CLP submissions proactively, and retention task follow-ups.
Manage management campaigns and Retention Requests submissions.
Call delinquent accounts, send follow-up emails to delinquent accounts, and submit tickets to Accounts Receivable for add-ons and Credit Card changes.

We're excited about you because you bring…

Bachelor's degree in Business Administration, Marketing, or related field preferred.
1-2 years of experience in administrative support for Customer Success or Account Management teams is preferred
Strong communication and interpersonal skills.
Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in Google Drive, Excel, and other productivity tools.
Experience in customer service and account management is preferred.
Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment

What We Offer

Salary: $1000 USD/month + bonus based on performance
Work From Home
Training Schedule: Monday - Friday 8:00am - 5:00pm Central Standard Time (UTC-6), (Weekends off)
Schedule after Training: 9:00am-6:00pm Central Standard Time (UTC-6) (Weekends off)
15 Days PTO + 8 Company Holidays
An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

These competencies will make you fit right in…

Time Management | Strong organizational skills and ability to work quickly and precisely in a fast-paced environment under tight deadlines. Ability to respond to shifting priorities quickly and effectively when necessary
Communication | Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders
Attention to Detail | Possess a strong sense of monitoring and checking information, while organizing time and resources efficiently

Process-Oriented | Team player who cares deeply about streamlining the inner-workings of the company with the motivation to meet deadlines. Takes initiative and exhibits sound decision-making

Olly’all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.